After meeting John Kalfayan at IAAPA in November 2007, I walked away impressed not just with his presentation but the product as well. Just having left the Dip n’ Dots booth, Mini Melts product taste samples outshine their product. There was no comparison in flavor and texture. John had me sold.
Now the hard part. Dip n’ Dots was a regular success at our waterpark. Even their founder lives just a few miles away. Mini Melts in their back yard. No way I thought. John persisted, even sending samples for the office staff to taste. John and the Mini Melts staff offered us support that your competitors never offered.
The switch was made and in spring of 2008 we became an official Mini Melts park. On opening weekend we completely sold out of our initial order. A large majority of our attendance, on opening day, was season pass holders. I thought they might resist purchasing a new product. My fears soon subsided. The Mini Melts ordering staff quickly made sure we had product in our hands for the next operating weekend. One of our goals was to increase sales to adults. We had the kids sold with our previous product, but adults resisted. Once an adult tasted your product, they not only ordered, they ordered the large size. Thus our overall sales increased over the previous season.
The equipment works great. We had problems with our previous equipment basically shutting down when the temperature reached over 98 degrees. Your equipment held up and we did not loose any product due to melting this season.
I am looking forward to a long and lasting relationship with Mini Melts. Your product and service is outstanding. Mini Melts is not just concerned with selling a product, they create a relationship as well. I would highly recommend Mini Melts to any facility looking for a high quality ice cream.
David M. Businda
Director of Park Operations